Welcome to the Policies section of EDS CD Keys. Here, you can read our Policies and Terms and Conditions.
Returns / Refunds
If you wish to cancel your order before your order has been sent, please get in touch with us immediately, and we will refund you in full without delay (Pre-orders are non-refundable until after the release date).
All refunds will be issued immediately but may take a few working days to appear on your card statement.
If your payment has only been authorised (not charged), then there is no refund fee, and we void your authorisation.
We hope our customers can understand that when a digital item has been shipped, it can be activated online, and therefore we cannot accept a return as it is not possible for us to resell that item. (see here for details). In some cases, we can put the code up for re-sale, and refund once the product has been successfully re-sold.
If, in the unlikely event, you receive a key that does not activate your software or you experience any problem with activation, we guarantee the product by ensuring you either receive a working code, or a full refund. Simply make a ticket at our support centre, or press the 'PROBLEM WITH YOUR KEY?' button on Autokey, and we will investigate the key for you.
We may ask for screenshots of the error to assist us in investigating your case. Once we have received your ticket, we will reply promptly, offering a solution, or if we cannot solve your issue due to the key being faulty, we will refund you.
Shipping on EDS CD Keys is free, as our items are digital, and we deliver them instantly after payment.
Immediately after payment, the activation key for whatever product you purchased will be displayed to you. Therefore there is no physical shipping, and delivery is instant.
We do not collect personal information about you when you visit this website unless you choose to provide this information to us.
E-mail Privacy Notice
If you choose to provide us with personal information, by e-mail or by filling out a form, you will reveal your e-mail address and any other information you include. We will use this information to help us fulfil your order or respond to your enquiry. We do not share your e-mail with any other outside organisations or individuals. We do not collect personal information for any purpose other than to respond to you. Any e-mail or form submitted once dealt with is destroyed and not kept on file. Any personal data or images sent to us for anti-fraud verification are immediately destroyed upon verification. We are against spam, and we will only ever email you when necessary regarding an order or if you specifically sign up for our monthly newsletter.
Links to Other Sites
Information Collected and Stored Automatically
We do not gather or store any information about your visit automatically. If you do nothing during your visit but browse through the website, read pages, or download information, no personal information is collected.
Unless required by law, we do not disclose, give, sell, or transfer any personal information about our visitors.
We accept online payments via Paypal and Skrill.
Online payments made on PayPal's secure server is via their secure ordering process, which encrypts all submitted information. We do not receive your credit card details, only a notification that you have paid.
Online payments are made on Skrill's secure server using their secure ordering process, which encrypts all submitted information. We do not receive your credit card details, only notification that you have paid.
Online payments made via Bitpay are also submitted via Bitpay's checkout process. None of your private data is shared with us.
TERMS & CONDITIONS
The Services (as defined below) rendered by EDS CD Keys (“edscdkeys.com”) are subjected to these Terms of Service with exclusion of any other terms and conditions stipulated or referred to by you, the Customer. You acknowledge that you are aware of the contents of and agree to be bound by these Terms of Service. Any new features, upgrades, variations, or new packages which are added to the current Service shall also be subject to these Terms of Service. edscdkeys.com reserves the to right at its absolute and sole discretion to vary, modify, delete, update or suspend these Terms of Service (or any part thereof) without prior notice to you. As such, you understand and acknowledge that it is your duty to review these Terms of Service on a regular basis.
Should you breach any of these Terms of Service, edscdkeys.com shall have the exclusive sole and absolute right to terminate, discontinue or withdraw the provision of the Service to you. In the event of a breach by you, edscdkeys.com reserves its right to pursue any remedy or relief in so far as permitted by law, which includes but is not limited to injunction, damages, and/or specific performance.
Description of the Service
The services provided by edscdkeys.com are made available and is accessible via this website. The services currently provided by edscdkeys.com include but shall not be limited to the following (the “Service”): Activation Code and PC game sales and / or any other service made available by edscdkeys.com from time to time. All activation codes and items sold by EDS CD Keys covered by the warranty (free replacement guarantee) are assumed to be used on the PC. We will not refund, replace, or exchange an item if it does not work on a Mac. You must be 18 years or older to use the Service. Parental consent is needed, or involvement shall be required in the event that you have not attained the age of 18. You must provide your full legal name, current address, a valid email address, and any other information needed in order to complete the signup process. All information provided by you shall be true, accurate, current, and complete. You are responsible for keeping your password secure. You are responsible for maintaining the confidentiality of the password and account and are solely and entirely responsible for all activities that occur under your password or account, whether or not you have authorized such activities or actions. edscdkeys.com cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password.
1.1 Shipping Method:
Codes are sent solely via email, and by buying any software code on edscdkeys.com, you agree for EDS CD Keys to keep the original retail box of the software.
1.2 Shipping costs:
Software codes are shipped with no extra cost since they are sent digitally.
2.1. Products guarantees, returns, and refunds:
We offer a 12-month guarantee period in which EDS CD Keys replaces or refunds any product damage or disfunction caused by the producer of the product. In practice, we often replace or refund products beyond 12 months if the fault develops due to a fault of our own. If you experience any difficulties with the product code you have purchased, please get in touch with us with a description of your problem, accompanied by screenshot evidence. It might take a few days to process your request since we may have to contact our suppliers. If we investigate your complaint and find that there is a fault with the activation code, we will replace it or refund it, whichever you prefer. If you request a refund, we will refund you in full. We never leave our customers without a working code or a full refund. For game and software codes, once the code has been delivered and activated by the customer without fault, there is no return or refund of any kind unless the product license becomes faulty at a later date due to the fact we have no way to re-sell the code since the code is permanently activated to your account. Our warranty extends only to the license code itself. If you have technical difficulties with your installed software, you must contact the manufacturer for technical support, since our website only deals with ensuring the successful activation and redemption of software & game codes purchased on our website. EDS CD Keys reserves the right to cancel any incoming order that it might believe to be suspicious (such as unauthorised / suspected fraud payments, etc.). In this case, we issue a full refund. We can cancel orders for customers at our discretion if the key has not yet been collected via our online system. The payment provider may charge you a small fee if you request a cancellation from us to change your mind or make an error when ordering. We will do our best to make our customers happy and swap the product or correct any error. We cannot cancel orders if you have already received and activated the code, as there is no way to re-sell that item. We cannot cancel or refund an order because you don't enjoy / like the product. Once you activate the code, it is permanently bound to your account. Therefore we cannot refund you if, for example, you simply don't enjoy the game you purchased.
2.2. Your Refund and Cancellation Rights once the product code is activated:
By agreeing to these terms and conditions, you hereby consent to EDS CD Keys providing you with your purchased CD Keys as soon as your payment arrives or any such time it deems appropriate, which may be before the end of the cancellation period provided for by The Consumer Protection (Distance Selling) Regulations 2000, as amended by The Consumer Protection (Distance Selling) (Amendment) Regulations 2005, (collectively, the 'Regulations') (the cancellation period under the Regulations is generally up to seven working days from the day after the contract was concluded, although this can be extended in some circumstances). In agreeing to this term when collecting the key, you agree to waiver your right to cancel this service and claim a refund as per the Regulations as soon as you have activated the product key you purchased.
4.1 Other General Conditions
Questions about the Terms of Service should be sent to email@example.com.